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Privacy Policy

Privacy Policy

LAST UPDATED: September, 2018

iDirectDoc Privacy Policy

iDirectDoc (the “Company,” “we,” or “us”) values and respects the privacy of our customers, users, other persons that we interact with, and persons that our customers and their customers serve (each a “User” and collectively “Users”) whether as a result of visiting our website (“Website”) or using our products or services (collectively, their “Interaction” or “Interacting”). This privacy policy (our “Policy”) describes how we collect information and how we may use that information. By accessing, browsing, linking to, or otherwise using the Website or by Interacting with the Company, or by clicking to accept or agree to the Policy (if this option is made available to you), you are agreeing to be bound under this Policy. If you do not agree to be bound by the Policy, then you should not engage in any Interaction with the Company or use our Website.

Information We Collect

The following is a brief description of the various kinds of information we collect. We may collect personal information (“Personal Information”) that you provide to us when you use our website.  This may include your name, your e-mail address, your phone number, or any additional information you include in messages to us that might be used to identify you.

We may collect information that may not identify you personally, but that might otherwise identify your computer (“Non-personal Information”).  This Non-personal Information includes information like internet protocol addresses, browser types, and other similar information. We may collect this information via “cookies” (small text files stored on your computer’s hard drive and used for purposes such as recognition of website visitors), log files, or other tools.

When you use this Website or otherwise Interact with us, you agree that any information we collect from you, whether via the Website or otherwise, belongs to the Company and that the Company may transfer that information as permitted by applicable law, including in the event of a sale, merger, or bankruptcy proceeding.

We may use the information you provide us to contact you about our services, to understand the use of our site and to improve the features on our site.  We may also use information collected to provide advertising and to respond to requests made to us through the site.

Other Information

Our customers consist of various institutions that possess “Protected Health Information” or “Electronic Protected Health Information” as those terms are defined under the Health Insurance Portability and Accountability Act (“HIPAA”). Our customers transmit Electronic Health Information to us when they use the services we provide them. The Company is not a health care provider, medical practice, or other covered entity as defined under HIPAA, and as such neither provides medical advice nor directly collects from individual patients Protected Health Information or Electronic Protected Health Information. Our retention, use, and disclosure of such information must follow the terms of the specific agreements between the Company and its customers who provide such information to us (our “Contractual Commitments”). We cannot verify the accuracy of such information which may be provided to us, and we solely rely on our customers who provide us with such information for the accuracy and completeness of that information. We may share information provided by our customers with third-party organizations when it is necessary to do so to deliver services to our customers.

Information Security

Because no online transactions are completely secure, we cannot warrant the security of any information you or our customers transmit to us electronically. Once we receive the information, it is subject to the various safeguards we have implemented to protect the security and integrity of that information; however, there is no guarantee that the information we receive will not be accessed, altered, destroyed, or disclosed improperly. If we learn of a breach of our security, we will notify you or our customers as required by law. Please note that, depending upon our Contractual Commitments, such notification may not be provided directly to you.

Your California Privacy Rights

Users of our website that are California residents may request certain information regarding our disclosure of personal information to third parties for marketing purposes, as permitted by California law. To request such information, please contact iDirectDoc at [email protected].

Updates / Changes

It is our policy to post any changes we make to our Policy on this page. If we make material changes to how we treat your personal information, we will notify you through an e-mail to the e-mail address we have on file for you. The date this Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting the Website and this Policy to review for any changes.


To ask questions about or comment on this privacy policy and our privacy practices, please contact us at: [email protected].